Determining patient eligibility for pharmacy services and benefits

Assisting patients with obtaining medications

Maintaining patient confidentiality

Maintaining patient privacy and confidentiality

Reporting controlled substance diversion or use

Complying with HIPAA regulations

Receiving, processing, and filling prescriptions

Stocking pharmacy and managing inventory

Maintaining records and reports

Maintaining a clean and organized work environment

Identifying and reporting potential health risks

Promoting patient engagement in medication management

Maintaining the integrity of inventory

Handling, storing, and disposing of medications and supplies

Managing inventory and conducting cycle counts

Providing customer service and support

Managing patient inquiries and complaints

Maintaining professional relationships with pharmacists and staff

Identifying and addressing drug therapy issues

Assessing patients and their disease state or condition

Providing patient-centered care and counseling

B) Leaving a printed patient profile on the public consultation counter

C) Discussing a patient's medication with their legally authorized representative

D) Shredding prescription labels before throwing them in the trash

E) Calling a patient's doctor to clarify a dosage discrepancy

F) Storing completed prescriptions in a secure, restricted-access bin

B) Correct because leaving protected health information (PHI) in a public area directly violates HIPAA privacy rules

C) Incorrect because discussing details with a legally authorized representative is permitted under federal law

D) Incorrect because shredding labels is the proper procedure to protect patient confidentiality

E) Incorrect because consulting with a prescriber is a standard clinical requirement for medication safety

F) Incorrect because securing prescriptions protects privacy and complies with regulations

B) Inform the patient that the pharmacist made a mistake

C) Report the near miss to the supervising pharmacist immediately

D) Fix the dosage independently and dispense the medication

E) Document the error in the patient's public medical file

F) Tell a coworker and leave the prescription in the standard workflow

B) Incorrect because it creates unnecessary alarm and bypasses the internal reporting protocol

C) Correct because the supervising pharmacist must be notified to officially verify and correct the potential error

D) Incorrect because technicians cannot independently alter dosages without pharmacist authorization

E) Incorrect because internal near misses are documented in safety logs, not public medical files

F) Incorrect because leaving the prescription in the workflow creates an immediate risk to the patient

B) Keeping vaccines in the door shelves of the pharmacy refrigerator

C) Monitoring and logging the refrigerator temperature twice daily

D) Freezing all liquid vaccines to extend their expiration dates

E) Mixing expired vaccines with new inventory to reduce waste

F) Storing food in the same refrigerator if sealed properly

B) Incorrect because door shelves experience temperature fluctuations and are unsafe for vaccines

C) Correct because logging temperatures twice daily ensures the cold chain integrity of the inventory

D) Incorrect because freezing liquid vaccines can destroy their efficacy

E) Incorrect because expired medications must be quarantined and disposed of properly, never mixed

F) Incorrect because federal regulations strictly prohibit storing food with pharmaceuticals

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