This course contains the use of artificial intelligence. Led by Dr. Amar Massoud, a seasoned expert with decades of academic and professional experience, it combines cutting-edge AI support with human insight to deliver content that is precise, practical, and easy to follow. You’ll gain the clarity of structured learning and the confidence of being guided by a recognized authority.

In today’s volatile, uncertain, complex, and ambiguous (VUCA) environment, global disruptions—from pandemics and cyberattacks to geopolitical crises and extreme climate events—can destabilize even the most mature operations. This course provides a step-by-step roadmap for transforming operational fragility into resilience.

You will learn how to anticipate, absorb, adapt, and accelerate your operations in the face of uncertainty. Using proven tools and international standards such as ISO 22301 (Business Continuity), risk mapping models, BCP planning, and resilience KPIs, you’ll gain the practical knowledge to lead operational preparedness across your organization.

We explore how to map disruptions to value chains, assess system fragility, and build adaptive supply chains. You will also learn how to redesign your workforce models to support flexibility, and build digital readiness into operational strategies. This course combines frameworks with real-world use cases, including the end-to-end journey of AdaptOps Ltd.—our model company navigating global crises.

Each section ends with structured assignments and templates so you can apply your learning directly to your context. Whether you’re in manufacturing, services, logistics, healthcare, or finance—resilience is your competitive advantage.

Key topics covered include:

• Operational risk mapping and VUCA-based analysis

• ISO 22301 and Business Continuity Planning

• Adaptive supply chain redesign and disruption models

• Agile workforce deployment and resilience metrics

• Real-world case studies and toolkits

Operational risk mapping and VUCA-based analysis

ISO 22301 and Business Continuity Planning

Adaptive supply chain redesign and disruption models

Agile workforce deployment and resilience metrics

Real-world case studies and toolkits

By the end of the course, you’ll be able to design and implement a resilience strategy that turns disruption into opportunity—protecting your operations, people, and value delivery in any global crisis.