The Implementing Cisco Collaboration Applications (CLICA 300-810) exam is part of the CCNP Collaboration certification track and validates your ability to integrate, configure, and troubleshoot collaboration applications that enable seamless communication in modern enterprise environments. With the rapid adoption of voice, video, messaging, and conferencing technologies, mastering Cisco collaboration solutions is essential for IT professionals supporting unified communications.

This course provides comprehensive coverage of the CLICA exam blueprint and equips you with the knowledge and practical skills needed to implement and manage Cisco collaboration applications. By working through structured content and real-world examples, you’ll gain confidence in supporting both on-premises and hybrid collaboration deployments.

Key topics include:

• Cisco Unified IM and Presence – configuration, federation, and compliance.

• Cisco Unity Connection – voicemail integration, call handlers, and user management.

• Cisco Unified Contact Center Express (UCCX) – basic setup, scripting, and call flows.

• Application Integration – with Cisco Webex, Jabber, and third-party tools.

• Collaboration Edge and Security – mobile and remote access, certificates, and secure connections.

• Troubleshooting and Monitoring – using RTMT, logs, and best practices.

Cisco Unified IM and Presence – configuration, federation, and compliance.

Cisco Unity Connection – voicemail integration, call handlers, and user management.

Cisco Unified Contact Center Express (UCCX) – basic setup, scripting, and call flows.

Application Integration – with Cisco Webex, Jabber, and third-party tools.

Collaboration Edge and Security – mobile and remote access, certificates, and secure connections.

Troubleshooting and Monitoring – using RTMT, logs, and best practices.

This course is ideal for collaboration engineers, system administrators, and IT professionals preparing for the Cisco CLICA 300-810 exam or seeking to enhance their ability to deploy and manage collaboration applications.

By completing this course, you will be equipped to implement robust collaboration solutions, improve enterprise communication, and take the next step toward earning your CCNP Collaboration certification.