This course contains the use of artificial intelligence. Led by Dr. Amar Massoud, a seasoned expert with decades of academic and professional experience, it combines cutting-edge AI support with human insight to deliver content that is precise, practical, and easy to follow. You’ll gain the clarity of structured learning and the confidence of being guided by a recognized authority.

ISO 19011:2018 – Mastering Management System Auditing is your practical, step-by-step guide to becoming a confident and competent auditor of any ISO-based management system. Whether you're involved in quality (ISO 9001), information security (ISO 27001), environmental management (ISO 14001), or other frameworks, this course teaches you how to plan, conduct, report, and follow up on audits effectively using the ISO 19011:2018 standard.

In this course, you’ll learn how to build an audit plan from scratch, gather objective evidence through interviews and observations, identify nonconformities, and write audit findings that are clear and actionable. You’ll also explore how to handle corrective actions, drive continuous improvement, and conduct follow-up audits with real impact. You’ll gain hands-on experience with downloadable templates such as audit checklists, opening meeting scripts, nonconformity reports, and final audit report templates.

Designed for internal auditors, ISO coordinators, quality managers, compliance officers, and professionals preparing for ISO audits, this course bridges the gap between theory and practical execution. Real-world scenarios and model company case studies help you practice your skills as if you were already on the job.

Key topics include:

• Understanding ISO 19011:2018 principles and structure

• Risk-based auditing techniques for ISO 9001, 27001, and 14001

• Interviewing and observation strategies to gather evidence

• Classifying and reporting nonconformities effectively

• Root cause analysis and corrective action workflows

• Digital tools, AI, and remote auditing best practices

Understanding ISO 19011:2018 principles and structure

Risk-based auditing techniques for ISO 9001, 27001, and 14001

Interviewing and observation strategies to gather evidence

Classifying and reporting nonconformities effectively

Root cause analysis and corrective action workflows

Digital tools, AI, and remote auditing best practices

By the end of the course, you’ll be ready to plan and lead audits, write professional reports, and contribute to compliance, improvement, and transparency in your organization. Whether you're starting your audit journey or want to sharpen your skills, this course equips you with practical tools and confidence to audit any management system aligned with ISO 19011:2018.