Are you new to IT Service Management (ITSM) and looking to quickly understand what ISO 20000-1 is all about? This awareness-level course is designed to help professionals, students, and organizational staff gain clarity on ITSM fundamentals through the lens of the internationally recognized ISO 20000-1 standard.

Whether you're part of an IT team, a manager, or simply exploring service management standards, this course offers a concise and clear introduction without overwhelming technical jargon.

What You'll Learn

• What ISO 20000-1 is and why it's important in today's IT-driven organizations

• Key principles and terminology of IT Service Management (ITSM)

• The structure and main clauses of ISO 20000-1

• Benefits of adopting ISO 20000-1 for organizations

• Overview of other frameworks

What ISO 20000-1 is and why it's important in today's IT-driven organizations

Key principles and terminology of IT Service Management (ITSM)

The structure and main clauses of ISO 20000-1

Benefits of adopting ISO 20000-1 for organizations

Overview of other frameworks

Who Should Take This Course?

This course is perfect for:

• IT staff and support teams needing foundational knowledge

• New employees in IT service-related roles

• Managers or supervisors overseeing IT services

• Students or job seekers preparing for roles in ITSM

• Anyone seeking to understand ISO 20000-1 without diving into deep audits or implementation work

IT staff and support teams needing foundational knowledge

New employees in IT service-related roles

Managers or supervisors overseeing IT services

Students or job seekers preparing for roles in ITSM

Anyone seeking to understand ISO 20000-1 without diving into deep audits or implementation work

Course Format

• Course Type: Awareness (Introductory Level)

• Learning Style: Bite-sized videos,  visual aids

Course Type: Awareness (Introductory Level)

Learning Style: Bite-sized videos,  visual aids

Why Enroll?

• Learn anytime, anywhere at your own pace

• No prior knowledge required

• A great first step before moving to advanced or implementation-level courses

• Taught in clear, practical language by ISO-trained professionals

Learn anytime, anywhere at your own pace

No prior knowledge required

A great first step before moving to advanced or implementation-level courses

Taught in clear, practical language by ISO-trained professionals

Start Your ITSM Journey Today!

Gain the awareness you need to confidently engage in ISO 20000-1 conversations and support service excellence in your organization.

Enroll now and take your first step into the world of IT Service Management with ISO 20000-1!