Are you ready to start a career in IT but don’t know where to begin? The IT Support Practical Course is designed to give you real-world, hands-on experience in the tasks commonly performed at the Help Desk and IT Support level. Whether you're aiming for your first job in tech or looking to build confidence with systems like Windows 11, Windows Server, and basic networking, this course is the perfect place to start.

You’ll learn how to handle common support tasks such as resetting passwords, installing and configuring software, troubleshooting system errors, and supporting end users—just like you would in a real IT support role. We’ll walk you through setting up a home lab where you can safely practice on Windows 11 and Windows Server environments, using virtual machines and freely available tools.

You’ll gain essential skills in areas like:

• User and group management in Windows and Active Directory

• Installing printers, drivers, and essential software

• Diagnosing internet and network connectivity problems

• Understanding key concepts like IP addresses, DNS, DHCP, and firewalls

• Using remote support tools and help desk ticketing systems

User and group management in Windows and Active Directory

Installing printers, drivers, and essential software

Diagnosing internet and network connectivity problems

Understanding key concepts like IP addresses, DNS, DHCP, and firewalls

Using remote support tools and help desk ticketing systems

Each section of the course includes clear video lessons, practical demonstrations, downloadable resources, and exercises you can follow along with. By the end, you’ll feel confident solving everyday technical issues and speaking the language of IT.

This course is perfect for career changers, students, or anyone preparing for entry-level IT roles such as Help Desk Technician, Desktop Support, or Junior Systems Administrator.

No prior experience is required—just a willingness to learn. Start building your IT career today with practical skills that employers are looking for!

Best of all, when you complete the course, you’ll earn a professional Certificate of Completion that you can proudly add to your résumé and LinkedIn profile — helping you stand out in today’s competitive IT job market. This certificate demonstrates that you have the skills and confidence to contribute from day one — exactly what employers are looking for.