This course is designed to help you prepare effectively for the ITIL 4 Specialist: Drive Stakeholder Value Certification. It provides a comprehensive set of practice tests that reflect the structure, difficulty, and focus areas of the real certification exam.

The ITIL 4 Specialist: Drive Stakeholder Value module is one of the advanced certifications in the ITIL 4 Managing Professional stream. It focuses on converting demand into value by driving stakeholder engagement, shaping customer experience, and fostering effective relationships between service providers and consumers.

By taking these practice tests, you will strengthen your understanding of:

• Stakeholder journey mapping

• Customer experience (CX) design

• Service level agreements (SLAs) and relationship management

• Multi-supplier management and value co-creation

• Communication, empathy, and customer feedback loops

Stakeholder journey mapping

Customer experience (CX) design

Service level agreements (SLAs) and relationship management

Multi-supplier management and value co-creation

Communication, empathy, and customer feedback loops

These practice tests are structured to simulate the real exam environment. Each test includes multiple-choice questions with detailed explanations for every answer, helping you identify your strengths and areas for improvement.

Exam Details:

• Certification: ITIL 4 Specialist: Drive Stakeholder Value

• Format: Multiple-choice, scenario-based questions

• Exam Duration: 90 minutes

• Number of Questions: ~40

• Passing Score: 70% (28 correct answers out of 40)

• Delivery Method: Online or test center, closed book

Certification: ITIL 4 Specialist: Drive Stakeholder Value

Format: Multiple-choice, scenario-based questions

Exam Duration: 90 minutes

Number of Questions: ~40

Passing Score: 70% (28 correct answers out of 40)

Delivery Method: Online or test center, closed book

These practice tests will give you the confidence to sit the exam fully prepared. You’ll become comfortable with the question style, exam timing, and scenario-based challenges that are central to the ITIL 4 Specialist: Drive Stakeholder Value certification.

By the end of this course, you will not only test your readiness but also gain a deeper understanding of how to apply ITIL 4 practices in real-world stakeholder engagement situations.