Struggling to measure what really matters in your company?

Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.

In this course, you’ll learn how to develop an effective KPI system that drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.

By the end, you’ll know how to:

• Identify critical success factors (CSFs)

• Differentiate between vanity and actionable metrics

• Design clear, business-aligned KPIs

• Visualize data in ways that support leadership decisions

• Avoid the most dangerous myths about KPIs

Identify critical success factors (CSFs)

Differentiate between vanity and actionable metrics

Design clear, business-aligned KPIs

Visualize data in ways that support leadership decisions

Avoid the most dangerous myths about KPIs

What’s inside the course:

Class 1: What are Key Performance Indicators (KPIs)

• Four types of indicators

• Characteristics of effective KPIs

• Linking KPIs with strategy

• Past, present, and future-oriented metrics

• The 10-80-10 rule

• Understanding critical success factors

Four types of indicators

Characteristics of effective KPIs

Linking KPIs with strategy

Past, present, and future-oriented metrics

The 10-80-10 rule

Understanding critical success factors

Class 2: Finding Critical Success Factors (CSFs)

• KPI systems in real companies

• Four-stage development process

• Two-day workshop structure

• Impact mapping case: airline example

KPI systems in real companies

Four-stage development process

Two-day workshop structure

Impact mapping case: airline example

Class 3: Selling KPI Changes to Stakeholders

• Productivity laws

• Emotional drivers in KPI adoption

• Preparing elevator pitches and proposals

• John Kotter’s 8 steps to change

Productivity laws

Emotional drivers in KPI adoption

Preparing elevator pitches and proposals

John Kotter’s 8 steps to change

Class 4: Designing KPIs

• Common traps

• Metric formulation

• Cost-benefit evaluation of metrics

• Reformulation and categorization exercises

Common traps

Metric formulation

Cost-benefit evaluation of metrics

Reformulation and categorization exercises

Class 5: Defining Performance Indicators

• From CSFs to KPIs

• KPI calculation

• Practice with real-world metrics

From CSFs to KPIs

KPI calculation

Practice with real-world metrics

Class 6: KPI Visualization and Tracking

• Using Stephen Few’s best practices

• Reporting hierarchies

• Leveraging available tools

Using Stephen Few’s best practices

Reporting hierarchies

Leveraging available tools

Class 7: Agile Implementation of KPI Systems

• Three-step method

• Seven foundational building blocks

• Agile tools like Scrum and Kanban

Three-step method

Seven foundational building blocks

Agile tools like Scrum and Kanban

Class 8: Myths That Sabotage Performance Measurement

• Debunking common KPI misconceptions

• Misuse of KPIs in compensation systems

• Financial vs non-financial KPIs

Debunking common KPI misconceptions

Misuse of KPIs in compensation systems

Financial vs non-financial KPIs

Why this course:

• Learn from Mike Pritula — 20+ years in HR, ex-Wargaming, Preply, iDeals

• Get ready-made templates and tools

• Join an expert-led chat community

• Earn a certificate with global recognition

Learn from Mike Pritula — 20+ years in HR, ex-Wargaming, Preply, iDeals

Get ready-made templates and tools

Join an expert-led chat community

Earn a certificate with global recognition

This is your chance to master performance management and become a data-driven decision-maker.

Act now — your seat in this course could be the start of a new level in your career. Enroll today.