As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:

• Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.

• Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.

• Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.

• Schedule and complete work orders by using Dynamics 365 Field Service.

• Evaluate how Microsoft 365 Copilot can assist with each of these.

Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.

Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.

Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.

Schedule and complete work orders by using Dynamics 365 Field Service.

Evaluate how Microsoft 365 Copilot can assist with each of these.

The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.

You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

Assessed on this exam

• Describe Dynamics 365 Customer Insights

• Describe Dynamics 365 Sales

• Describe Dynamics 365 Customer Service

• Describe Dynamics 365 Field Service

• Explore the core capabilities of customer engagement apps in Dynamics 365

  
  

Describe Dynamics 365 Customer Insights

Describe Dynamics 365 Sales

Describe Dynamics 365 Customer Service

Describe Dynamics 365 Field Service

Explore the core capabilities of customer engagement apps in Dynamics 365

Skills measured

• Describe cloud concepts

• Describe Microsoft 365 apps and services

• Describe security, compliance, privacy, and trust in Microsoft 365

• Describe Microsoft 365 pricing, licensing, and support

Describe cloud concepts

Describe Microsoft 365 apps and services

Describe security, compliance, privacy, and trust in Microsoft 365

Describe Microsoft 365 pricing, licensing, and support

This Practice tests will help you with: 

• Over 130+ questions across SIX UNIQUE practice questions with detailed explanations

• Help you summarize your fundamental knowledge about security, compliance, privacy, and trust in Microsoft 365 apps and services

• Learn how to pass the MB 910 fundamentals certification exam

Over 130+ questions across SIX UNIQUE practice questions with detailed explanations

Help you summarize your fundamental knowledge about security, compliance, privacy, and trust in Microsoft 365 apps and services

Learn how to pass the MB 910 fundamentals certification exam