This course prepares you for the Salesforce Business Analyst certification, focusing on requirement gathering, stakeholder management, process analysis, solution design, and business process optimization. Designed for business analysts, administrators, consultants, and project managers, it aligns with official Salesforce exam objectives and equips you with the skills to bridge the gap between business needs and Salesforce solutions.

The course explores how to analyze business requirements, translate them into scalable Salesforce solutions, and collaborate with stakeholders to drive organizational success. You’ll learn techniques to improve business processes, document requirements effectively, and design user-centric solutions using Salesforce tools and capabilities.

Key topics include:

• Salesforce fundamentals: platform capabilities and features for business analysis

• Requirement gathering & documentation: conducting discovery sessions and capturing business needs

• Stakeholder engagement: managing expectations and driving cross-functional alignment

• Process mapping & optimization: analyzing workflows and designing efficient solutions

• Salesforce customization basics: leveraging fields, objects, automation, and dashboards

• User acceptance testing (UAT): defining success criteria and validating solutions

• Reporting & analytics: designing KPIs and insights using Salesforce dashboards

• Change management & adoption strategies: ensuring smooth Salesforce implementation

Salesforce fundamentals: platform capabilities and features for business analysis

Requirement gathering & documentation: conducting discovery sessions and capturing business needs

Stakeholder engagement: managing expectations and driving cross-functional alignment

Process mapping & optimization: analyzing workflows and designing efficient solutions

Salesforce customization basics: leveraging fields, objects, automation, and dashboards

User acceptance testing (UAT): defining success criteria and validating solutions

Reporting & analytics: designing KPIs and insights using Salesforce dashboards

Change management & adoption strategies: ensuring smooth Salesforce implementation

The course includes practice tests simulating real-world business analysis scenarios, such as:

• Gathering requirements for a new Salesforce implementation

• Designing optimized workflows to improve operational efficiency

• Creating stakeholder-driven dashboards and analytics for decision-making

Gathering requirements for a new Salesforce implementation

Designing optimized workflows to improve operational efficiency

Creating stakeholder-driven dashboards and analytics for decision-making

Each question comes with detailed explanations to deepen your understanding of requirements analysis, solution mapping, and Salesforce best practices.

By the end of the course, you’ll be fully prepared to pass the Salesforce Business Analyst certification exam and ready for roles such as Salesforce Business Analyst, CRM Consultant, Solution Designer, or Project Coordinator, helping organizations deliver efficient, data-driven Salesforce solutions.