“This course contains the use of artificial intelligence.”

How can small local improvements be reliably turned into standardized, company-wide ways of working—without breaking stability or drowning teams in change?

Most organizations don’t suffer from a lack of ideas. Pilots succeed in one warehouse, one support team, one shared-service center… and then quietly die. Automation scripts are built and abandoned. New processes are announced and slowly ignored. The pattern isn’t a creativity problem; it’s a missing Operations Innovation OS—a governed system that connects strategy → operations priorities → problems worth solving → portfolios of bets → micro-innovations → mechanisms → standards, with AI woven through the entire chain.

This course sits exactly at that junction. It treats “scaling innovation” as an operational discipline, not a buzzword. The path runs from decoding business strategy into concrete operations priorities, to clarifying what operational innovation really means under three archetypes—Customer-Obsessed, Operational Excellence, and Innovation-Driven. From there, operational problems are shaped into Core / Adjacent / Transformational bets, organized in a visible portfolio, and tested through small, safe experiments in live operations.

Most businesses don’t suffer from a lack of ideas.
They suffer from a lack of scalable ideas that actually improve operations, reduce friction, and hold up under real-world pressure.

This course shows how to use ChatGPT as a thinking partner to turn messy operational ideas into testable, scalable innovations in your day-to-day business operations.

Instead of random “AI tips” or tool tutorials, the focus is on operational flow:

• How work really moves through your processes

• Where constraints, bottlenecks, and delays appear

• How to design small, safe experiments before rolling out big changes

• How to avoid the classic trap of “local improvement, global pain”

How work really moves through your processes

Where constraints, bottlenecks, and delays appear

How to design small, safe experiments before rolling out big changes

How to avoid the classic trap of “local improvement, global pain”

You’ll treat ChatGPT like a co-pilot for operations and process improvement, running six powerful thinking passes on any idea:

• A causal pass to separate true drivers of performance from noise

• A systemic pass to reveal upstream and downstream side-effects

• A hypothesis pass to convert fuzzy suggestions into clear operational experiments

• A probabilistic pass to explore optimistic, base, and pessimistic scenarios before scaling

• A strategic fit pass to see whether a change actually supports your real business strategy

• An analogical pass to borrow proven patterns from other industries and adapt them to your workflows

A causal pass to separate true drivers of performance from noise

A systemic pass to reveal upstream and downstream side-effects

A hypothesis pass to convert fuzzy suggestions into clear operational experiments

A probabilistic pass to explore optimistic, base, and pessimistic scenarios before scaling

A strategic fit pass to see whether a change actually supports your real business strategy

An analogical pass to borrow proven patterns from other industries and adapt them to your workflows

Across practical examples and ChatGPT demos, you’ll see how these thinking passes plug into familiar operations topics: value streams, process mapping, continuous improvement, Lean-style thinking, service delivery, and customer experience. Each idea is anchored in the reality of queues, handoffs, tickets, approvals, SLAs, and on-the-ground teams—not abstract theory.

The course builds toward a simple but powerful habit: whenever someone proposes a “great idea” for improving business operations, you’ll know how to:

• Frame it in terms of flow and friction

• Use ChatGPT to stress-test it from multiple angles in minutes

• Decide whether it’s worth piloting, scaling, or politely parking

Frame it in terms of flow and friction

Use ChatGPT to stress-test it from multiple angles in minutes

Decide whether it’s worth piloting, scaling, or politely parking

If “innovation in operations” currently feels like a noisy mix of tools, initiatives, and buzzwords, this course turns it into a repeatable thinking system—one that combines human judgment with AI to make better decisions about what truly deserves to scale.