The ServiceNow Certified System Administrator (CSA) certification is the foundational credential for professionals working with the ServiceNow platform. It validates your ability to manage core system configurations, administer users and data, and maintain the overall health of a ServiceNow instance. This course provides a comprehensive set of practice exams designed to mirror the real CSA certification exam, giving you the opportunity to test your knowledge, find gaps, and prepare with confidence.

Our practice exams are aligned with the official CSA exam blueprint and cover all key domains, including:

• User Interface & Navigation – mastering lists, forms, filters, and ServiceNow navigation.

• Collaboration & Self-Service – configuring knowledge bases, service catalogs, and portals.

• Database Administration – managing tables, fields, and the CMDB for accurate data handling.

• Application Configuration – setting up workflows, business rules, notifications, and UI policies.

• Service Automation – using Flow Designer to automate processes and improve efficiency.

• Security & Access Control – creating roles, groups, and ACLs to enforce data security.

• Instance Maintenance – monitoring performance, managing upgrades, and applying best practices.

User Interface & Navigation – mastering lists, forms, filters, and ServiceNow navigation.

Collaboration & Self-Service – configuring knowledge bases, service catalogs, and portals.

Database Administration – managing tables, fields, and the CMDB for accurate data handling.

Application Configuration – setting up workflows, business rules, notifications, and UI policies.

Service Automation – using Flow Designer to automate processes and improve efficiency.

Security & Access Control – creating roles, groups, and ACLs to enforce data security.

Instance Maintenance – monitoring performance, managing upgrades, and applying best practices.

This course is ideal for new ServiceNow administrators, developers, and anyone seeking to launch their ServiceNow career. No prior certification is required, but basic IT knowledge is helpful.

By completing these practice tests, you will gain the skills and confidence needed to pass the CSA certification exam and build a solid foundation for advanced ServiceNow certifications.