The ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) certification validates expertise in implementing, configuring, and managing the Discovery application within the ServiceNow platform. This certification is designed for implementation specialists, consultants, and platform administrators who are responsible for helping organizations gain visibility into their IT infrastructure by automating asset and dependency mapping.

This course aligns with the official CIS-Discovery exam objectives, focusing on the skills required to configure Discovery for accurate identification of devices, applications, and services across hybrid IT environments. Candidates will learn to optimize CMDB population and ensure data quality to support IT operations, service management, and digital transformation initiatives.

Core areas of focus include:

• Discovery Fundamentals: understanding MID servers, credentials, probes, and sensors

• Configuration Management Database (CMDB): structuring data models, maintaining CI relationships, and improving CMDB accuracy

• Discovery Schedules: setting up and managing schedules for network scans, IP ranges, and service discovery

• Probes and Patterns: configuring probes for network devices and leveraging patterns for application and service mapping

• Error Handling & Troubleshooting: resolving common credential issues, connectivity errors, and incomplete discoveries

• Integrations: connecting Discovery with third-party monitoring and IT operations tools for enhanced visibility

• Dashboards & Reporting: monitoring discovery progress, validating CMDB updates, and creating actionable insights

Discovery Fundamentals: understanding MID servers, credentials, probes, and sensors

Configuration Management Database (CMDB): structuring data models, maintaining CI relationships, and improving CMDB accuracy

Discovery Schedules: setting up and managing schedules for network scans, IP ranges, and service discovery

Probes and Patterns: configuring probes for network devices and leveraging patterns for application and service mapping

Error Handling & Troubleshooting: resolving common credential issues, connectivity errors, and incomplete discoveries

Integrations: connecting Discovery with third-party monitoring and IT operations tools for enhanced visibility

Dashboards & Reporting: monitoring discovery progress, validating CMDB updates, and creating actionable insights

The course includes exam-style practice questions that mirror real-world scenarios, such as troubleshooting incomplete discoveries, identifying unknown devices, or configuring new credentials for secure scanning. Each practice item is supplemented with detailed explanations, reinforcing both technical knowledge and best practices.

By completing this preparation, candidates will be fully equipped to pass the CIS-Discovery exam and excel in roles such as ServiceNow Discovery Consultant, CMDB Specialist, Implementation Engineer, or IT Operations Professional. This certification demonstrates the ability to help organizations achieve complete IT visibility and reliable CMDB accuracy using ServiceNow Discovery.