The ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) certification validates the skills required to configure, implement, and manage the HR Service Delivery (HRSD) application in ServiceNow. It is designed for HR consultants, implementation specialists, and platform administrators who focus on streamlining HR operations and improving employee experiences through automation and digital workflows.

This course aligns with the official CIS-HR exam objectives, providing comprehensive coverage of HR case management, employee document management, service delivery, and integrations. Candidates will gain the expertise needed to optimize HR services, reduce manual work, and enhance organizational efficiency by leveraging ServiceNow’s HR capabilities.

Core areas of focus include:

• HR Service Delivery Fundamentals: understanding HR services, case types, templates, and fulfillment processes

• Case and Knowledge Management: configuring HR case workflows, escalation rules, and knowledge base articles for employee self-service

• Employee Document Management (EDM): setting up secure document generation, storage, and lifecycle management

• HR Portals & Employee Center: customizing employee-facing portals to improve usability and accessibility

• Lifecycle Event Management: automating employee onboarding, offboarding, and transitions across departments

• Security & Privacy Controls: configuring role-based access, ensuring data confidentiality, and supporting compliance with regulations like GDPR

• Integrations: connecting HR with payroll, identity management, and third-party HRIS systems

• Reporting & Analytics: building dashboards, metrics, and KPIs to measure HR performance and employee satisfaction

HR Service Delivery Fundamentals: understanding HR services, case types, templates, and fulfillment processes

Case and Knowledge Management: configuring HR case workflows, escalation rules, and knowledge base articles for employee self-service

Employee Document Management (EDM): setting up secure document generation, storage, and lifecycle management

HR Portals & Employee Center: customizing employee-facing portals to improve usability and accessibility

Lifecycle Event Management: automating employee onboarding, offboarding, and transitions across departments

Security & Privacy Controls: configuring role-based access, ensuring data confidentiality, and supporting compliance with regulations like GDPR

Integrations: connecting HR with payroll, identity management, and third-party HRIS systems

Reporting & Analytics: building dashboards, metrics, and KPIs to measure HR performance and employee satisfaction

The course includes exam-style practice questions that simulate real HR scenarios, such as handling onboarding workflows, resolving employee case escalations, or configuring new HR services. Each practice item includes detailed explanations, ensuring candidates understand both the technical solution and HR best practices.

By completing this preparation, you’ll be ready to pass the CIS-HR exam and take on roles such as ServiceNow HR Consultant, HRSD Specialist, Platform Administrator, or Implementation Engineer. This certification demonstrates your ability to deliver modern, efficient, and employee-centric HR services using ServiceNow.