The ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR) certification demonstrates expertise in configuring, implementing, and managing the Vulnerability Response application within the ServiceNow platform. It is designed for security professionals, consultants, and implementation specialists who help organizations reduce risk exposure by automating the identification, prioritization, and remediation of vulnerabilities.

This course follows the official CIS-VR exam objectives, focusing on how ServiceNow’s Vulnerability Response integrates with IT operations and security workflows to ensure timely remediation and improved security posture. Candidates will gain the knowledge required to align vulnerability response activities with enterprise risk management and compliance goals.

Core areas of focus include:

• Vulnerability Response Fundamentals: understanding VR workflows, lifecycle states, and integration with vulnerability scanners

• Data Ingestion: configuring connectors for tools like Qualys, Rapid7, Tenable, and other third-party scanners

• Prioritization & Risk Scoring: leveraging risk-based scoring models that incorporate CVSS, exploitability, and business impact

• Remediation Management: automating ticket creation, assigning remediation tasks, and tracking completion

• Exception Management: handling false positives, deferred remediation, and accepted risks

• Dashboards & Reporting: building vulnerability dashboards, trend reports, and executive summaries for risk visibility

• Integrations: connecting VR with ITSM, CMDB, and Change Management to streamline remediation workflows

• Best Practices: aligning ServiceNow VR with security frameworks such as NIST, CIS, and ISO for compliance readiness

Vulnerability Response Fundamentals: understanding VR workflows, lifecycle states, and integration with vulnerability scanners

Data Ingestion: configuring connectors for tools like Qualys, Rapid7, Tenable, and other third-party scanners

Prioritization & Risk Scoring: leveraging risk-based scoring models that incorporate CVSS, exploitability, and business impact

Remediation Management: automating ticket creation, assigning remediation tasks, and tracking completion

Exception Management: handling false positives, deferred remediation, and accepted risks

Dashboards & Reporting: building vulnerability dashboards, trend reports, and executive summaries for risk visibility

Integrations: connecting VR with ITSM, CMDB, and Change Management to streamline remediation workflows

Best Practices: aligning ServiceNow VR with security frameworks such as NIST, CIS, and ISO for compliance readiness

The course includes exam-focused practice questions simulating real-world scenarios, such as handling a high-severity vulnerability, coordinating remediation with IT teams, or generating executive reports for compliance audits. Each question comes with detailed explanations to ensure candidates understand both platform functionality and industry best practices.

By completing this preparation, you will be ready to pass the CIS-VR exam and excel in roles such as Vulnerability Response Consultant, Security Operations Specialist, Implementation Engineer, or Platform Administrator. This certification validates your ability to help organizations reduce vulnerabilities quickly and effectively by integrating security and IT operations through ServiceNow.