The ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) certification validates your ability to configure, implement, and maintain the Event Management application on the ServiceNow platform. This course provides a complete set of practice exams that help you assess your knowledge, strengthen key skills, and build the confidence you need to pass the CIS-EM exam successfully.

Our practice tests are structured to align with the official CIS-EM exam blueprint and cover all major domains, including:

• Event Management Fundamentals – understanding architecture, data flow, and key terminology.

• Connector Configuration – integrating with monitoring tools to collect events.

• Alert Management – configuring alert rules, priorities, and deduplication logic.

• Incident Integration – creating and routing incidents based on alert criteria.

• Operational Dashboards – setting up health dashboards for services and infrastructure.

• CMDB Integration – associating alerts with CIs to provide better context.

• Troubleshooting & Optimization – using logs, metrics, and best practices to ensure accurate event processing.

Event Management Fundamentals – understanding architecture, data flow, and key terminology.

Connector Configuration – integrating with monitoring tools to collect events.

Alert Management – configuring alert rules, priorities, and deduplication logic.

Incident Integration – creating and routing incidents based on alert criteria.

Operational Dashboards – setting up health dashboards for services and infrastructure.

CMDB Integration – associating alerts with CIs to provide better context.

Troubleshooting & Optimization – using logs, metrics, and best practices to ensure accurate event processing.

This course is ideal for ServiceNow administrators, implementation specialists, and ITOM professionals responsible for monitoring and responding to infrastructure events. A basic understanding of ServiceNow administration and familiarity with IT operations concepts (monitoring, alerting) is recommended.

By completing these practice exams, you will gain hands-on familiarity with ServiceNow Event Management, improve your ability to manage service health proactively, and be fully prepared to pass the CIS-EM certification exam, enabling your organization to resolve incidents faster and maintain operational resilience.