The ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) certification validates your ability to configure, implement, and optimize the HR Service Delivery (HRSD) application within the ServiceNow platform. This course provides a comprehensive set of practice exams designed to help you assess your knowledge, reinforce key concepts, and gain the confidence to pass the CIS-HR exam on your first try.

Our practice exams follow the official CIS-HR exam blueprint and cover all key domains, including:

• HRSD Fundamentals – understanding the HR data model, case management, and employee service center.

• Configuration & Setup – defining HR services, templates, and lifecycle events.

• Case and Knowledge Management – creating HR cases, routing tasks, and enabling self-service knowledge articles.

• Lifecycle Events – automating employee onboarding, offboarding, and crossboarding processes.

• Security & Permissions – managing HR profiles, roles, and data privacy controls.

• Integrations & Reporting – connecting HRSD with third-party systems and building dashboards for tracking HR metrics.

HRSD Fundamentals – understanding the HR data model, case management, and employee service center.

Configuration & Setup – defining HR services, templates, and lifecycle events.

Case and Knowledge Management – creating HR cases, routing tasks, and enabling self-service knowledge articles.

Lifecycle Events – automating employee onboarding, offboarding, and crossboarding processes.

Security & Permissions – managing HR profiles, roles, and data privacy controls.

Integrations & Reporting – connecting HRSD with third-party systems and building dashboards for tracking HR metrics.

This course is ideal for ServiceNow administrators, HR process owners, and implementation specialists who are responsible for delivering streamlined HR services in their organizations. Basic ServiceNow administration knowledge and a general understanding of HR processes are recommended.

By completing these practice exams, you will gain hands-on familiarity with HRSD configuration, improve your ability to deliver efficient HR workflows, and be fully prepared to pass the CIS-HR certification exam — empowering your organization to enhance the employee experience.