The ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification validates your skills in configuring, implementing, and optimizing IT Service Management applications within the ServiceNow platform. This course provides a comprehensive set of practice exams that closely mirror the real CIS-ITSM certification exam, helping you assess your knowledge, identify gaps, and gain the confidence to pass on your first attempt.

Our practice tests follow the official CIS-ITSM exam blueprint and cover all essential domains, including:

• ITSM Fundamentals – understanding the data model, key applications, and process automation in ServiceNow.

• Incident & Problem Management – configuring workflows, SLAs, and escalation rules to handle service disruptions effectively.

• Change & Release Management – managing change requests, approvals, risk assessments, and controlled releases.

• Request Management & Catalogs – building and configuring service catalogs, record producers, and fulfillment workflows.

• Knowledge Management – creating, organizing, and publishing knowledge articles to support self-service and reduce ticket volume.

• Configuration & Reporting – configuring performance analytics, dashboards, and reports for service performance tracking.

ITSM Fundamentals – understanding the data model, key applications, and process automation in ServiceNow.

Incident & Problem Management – configuring workflows, SLAs, and escalation rules to handle service disruptions effectively.

Change & Release Management – managing change requests, approvals, risk assessments, and controlled releases.

Request Management & Catalogs – building and configuring service catalogs, record producers, and fulfillment workflows.

Knowledge Management – creating, organizing, and publishing knowledge articles to support self-service and reduce ticket volume.

Configuration & Reporting – configuring performance analytics, dashboards, and reports for service performance tracking.

This course is designed for ServiceNow administrators, process owners, consultants, and IT professionals who want to master ITSM implementation and prepare for the CIS-ITSM exam. Familiarity with ServiceNow administration and ITIL concepts is recommended but not mandatory.

By completing these practice exams, you will gain practical experience, sharpen your ITSM configuration skills, and be fully prepared to achieve the CIS-ITSM certification and drive operational excellence in your organization.