The ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM) certification validates the skills to implement, configure, and manage Project Portfolio Management (PPM) applications on the ServiceNow platform. It is designed for project managers, consultants, and implementation specialists who want to optimize project delivery, resource allocation, and portfolio visibility for organizations.

This course follows the official CIS-PPM exam objectives, covering the essential knowledge required to align business strategy with project execution while leveraging ServiceNow to improve transparency and governance. Candidates will learn how to configure PPM applications to track projects, manage demand, allocate resources, and monitor financials.

Core areas of focus include:

• Demand Management: capturing, evaluating, and prioritizing business demands and linking them to strategic goals

• Project Management: setting up projects, creating work breakdown structures, managing tasks, and monitoring milestones

• Resource Management: allocating resources, balancing workloads, and forecasting utilization

• Agile Development: integrating Agile and traditional project management for hybrid project delivery approaches

• Portfolio & Program Management: grouping projects into portfolios and programs to monitor alignment and performance

• Financial Management: tracking budgets, actuals, and forecasts for accurate project cost analysis

• Collaboration & Reporting: building dashboards, KPIs, and executive reports to provide real-time insights into portfolio health

• Integrations: connecting PPM with HR, ITSM, and financial systems for end-to-end project visibility

Demand Management: capturing, evaluating, and prioritizing business demands and linking them to strategic goals

Project Management: setting up projects, creating work breakdown structures, managing tasks, and monitoring milestones

Resource Management: allocating resources, balancing workloads, and forecasting utilization

Agile Development: integrating Agile and traditional project management for hybrid project delivery approaches

Portfolio & Program Management: grouping projects into portfolios and programs to monitor alignment and performance

Financial Management: tracking budgets, actuals, and forecasts for accurate project cost analysis

Collaboration & Reporting: building dashboards, KPIs, and executive reports to provide real-time insights into portfolio health

Integrations: connecting PPM with HR, ITSM, and financial systems for end-to-end project visibility

The course includes exam-style practice questions that reflect real-world scenarios, such as managing project dependencies, reallocating resources to critical initiatives, or aligning demands with portfolio objectives. Each question includes detailed explanations to reinforce both conceptual understanding and best practices.

By completing this preparation, you’ll be equipped to pass the CIS-PPM exam and pursue roles such as ServiceNow PPM Consultant, Project Portfolio Specialist, Implementation Engineer, or Platform Administrator. This certification demonstrates your ability to help organizations deliver projects more effectively, optimize resources, and achieve strategic outcomes using ServiceNow.