The ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) certification validates your ability to implement, configure, and manage the Software Asset Management (SAM) application within the ServiceNow platform. This course provides a comprehensive set of practice exams designed to reflect the actual CIS-SAM exam structure, helping you assess your knowledge, close skill gaps, and build confidence for exam day.

Our practice exams are built around the official CIS-SAM exam blueprint and cover all critical domains, including:

• SAM Fundamentals – understanding the SAM lifecycle, data model, and key processes.

• Data Normalization & Discovery – configuring software discovery models, normalizing entitlements, and reconciling installations.

• License Models & Compliance – managing software rights, tracking compliance, and optimizing license usage.

• Reconciliation & Remediation – analyzing reconciliation results, handling over- and under-licensed scenarios.

• Optimization & Automation – configuring reclamation workflows, software usage metrics, and cost-saving policies.

• Reporting & Dashboards – building compliance reports, executive dashboards, and actionable analytics.

SAM Fundamentals – understanding the SAM lifecycle, data model, and key processes.

Data Normalization & Discovery – configuring software discovery models, normalizing entitlements, and reconciling installations.

License Models & Compliance – managing software rights, tracking compliance, and optimizing license usage.

Reconciliation & Remediation – analyzing reconciliation results, handling over- and under-licensed scenarios.

Optimization & Automation – configuring reclamation workflows, software usage metrics, and cost-saving policies.

Reporting & Dashboards – building compliance reports, executive dashboards, and actionable analytics.

This course is ideal for ServiceNow administrators, SAM managers, IT asset managers, and consultants responsible for software governance and cost control. Basic familiarity with CMDB concepts, ITAM, and ServiceNow administration is recommended.

By completing these practice exams, you will strengthen your knowledge of SAM best practices, improve your ability to automate software lifecycle management, and be fully prepared to pass the CIS-SAM certification exam — helping your organization reduce software spend, maintain compliance, and optimize license usage.