The Splunk IT Service Intelligence Certified Admin (SPLK-3002) credential validates a professional’s ability to deploy, configure, and manage Splunk IT Service Intelligence (ITSI) – Splunk’s premium app for service monitoring, event analytics, and predictive IT operations. It is designed for administrators, IT operations engineers, service reliability teams, and Splunk professionals responsible for building and maintaining ITSI environments that support end-to-end visibility of critical services.

ITSI extends the Splunk platform by correlating metrics, logs, and events into meaningful service health scores, glass tables, and predictive analytics. The SPLK-3002 exam tests a candidate’s ability to implement ITSI at scale, integrate diverse data sources, and tune the system for accuracy, performance, and usability.

Key knowledge areas include:

• Installation & Initial Configuration: deploying ITSI, creating indexes, and configuring data integrations to support service monitoring.

• Service & KPI Definitions: defining key performance indicators, building services, and setting thresholds for alerting and health scoring.

• Glass Tables & Dashboards: designing and customizing visualizations that provide real-time insights into service performance and dependencies.

• Episode Review & Event Analytics: configuring correlation searches, rules, and policies to group related events into actionable episodes.

• Predictive Analytics: using machine learning features to forecast service degradation and proactively prevent incidents.

• User & Role Management: setting appropriate permissions for ITSI objects, services, and dashboards.

• Performance Optimization & Maintenance: accelerating KPI searches, tuning correlation searches, and monitoring system health for large environments.

• Upgrades & Backup Strategies: maintaining ITSI apps and add-ons, migrating configurations, and validating post-upgrade functionality.

Installation & Initial Configuration: deploying ITSI, creating indexes, and configuring data integrations to support service monitoring.

Service & KPI Definitions: defining key performance indicators, building services, and setting thresholds for alerting and health scoring.

Glass Tables & Dashboards: designing and customizing visualizations that provide real-time insights into service performance and dependencies.

Episode Review & Event Analytics: configuring correlation searches, rules, and policies to group related events into actionable episodes.

Predictive Analytics: using machine learning features to forecast service degradation and proactively prevent incidents.

User & Role Management: setting appropriate permissions for ITSI objects, services, and dashboards.

Performance Optimization & Maintenance: accelerating KPI searches, tuning correlation searches, and monitoring system health for large environments.

Upgrades & Backup Strategies: maintaining ITSI apps and add-ons, migrating configurations, and validating post-upgrade functionality.

The SPLK-3002 practice tests replicate real-world scenarios such as onboarding a new data source, creating a KPI base search, configuring an episode policy, or troubleshooting a performance issue. Each question includes a detailed explanation so learners understand the reasoning behind the correct approach.

By preparing for SPLK-3002, professionals gain the expertise to deliver reliable, data-driven IT service visibility. This certification is ideal for roles such as ITSI Administrator, Splunk Service Monitoring Specialist, Site Reliability Engineer, or IT Operations Lead, and it strengthens credentials for advanced Splunk IT operations or consulting roles.